The product
One complete, simple ecosystem.
Every feature of our platform, seen the way reception or administrative and housekeeping staff would use them.
01
Reservations & calendar
A reservation moves through a fixed set of states, and every transition is validated against availability before it commits. You see ninety days across every room at once, so a move, an extension or a group block is a decision you can make on the screen. Guests get a booking code they can manage themselves.
- State machine for check-in, check-out, moves and cancellations
- Availability across a rolling 90-day window
- Maintenance and group blocks drawn on the same grid
- Self-service booking codes guests can change or cancel
02
Housekeeping
The board follows the floor, not the other way round. Rooms move between ready, cleaning, dirty and out of order as your team taps, and the front desk sees the same state without a phone call. Bulk actions clear a whole floor at shift change.
- Room-state board ordered by floor
- Bulk status changes for a full floor
- Out-of-order rooms with a reason attached
- Per-room history of every status change
03
Guests & profiles
Profiles merge across stays, so the second visit already knows the pillow preference and the company that pays. Notes and VIP flags are visible at check-in, and the desk sees stay, night and revenue totals before the guest reaches the counter.
- Merged profiles across every stay
- Notes and VIP flags on the reservation
- Stay, night and revenue totals at a glance
- Duplicate detection when a new booking arrives
04
Reports & rates
Occupancy, ADR and RevPAR for any date range, with future nights projected from confirmed reservations rather than guesswork. Rate overrides apply to a date range and keep an audit trail of who changed what.
- Occupancy, actual and projected
- ADR and RevPAR per property and per room type
- Rate overrides by date range
- Audit trail on every rate change
05
Night audit
One click closes the day. Arrivals, departures, in-house guests, no-shows and voided charges are collected into a reviewable set before anything is posted, so the person closing the night can check the exceptions instead of hunting for them.
- One-click day close
- Arrivals, departures and in-house summarised
- No-shows and voids collected for review
- Business date locked once the audit is posted
06
Inbox & messaging
Guest messages stay threaded to the reservation they belong to, so whoever answers has the dates, the rate and the notes in front of them. Internal notes sit alongside the thread and never reach the guest.
- One thread per reservation
- Internal notes kept separate from guest replies
- Full history visible to every shift
- Unread counts per property
07
Users & access
Roles are set per property: owners see everything, managers run the day, staff see the desk and the floor. Every action is written to an activity log with the actor and a timestamp, which is the version of events you want when something goes wrong.
- Owner, manager and staff roles per property
- Activity log with actor and timestamp
- Access removed the moment a person leaves
- No shared logins
08
Public booking site
Each property gets its own site: room catalogue, an availability-driven booking wizard, dining menus and location. Guests can cancel themselves up to 48 hours before check-in, which keeps the front desk out of the refund conversation.
- Property site with its own rooms and rates
- Availability-driven booking wizard
- Dining menus and location pages
- Self-service cancellation up to 48h before arrival
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